1. Introduction
festreich.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our social casino games.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us, including:
- Name and email address (if you contact us)
- Age verification information
- Communication preferences
- Feedback and reviews
2.2 Automatically Collected Information
We automatically collect certain information when you visit our website:
- IP address and location data
- Browser type and version
- Device information
- Pages visited and time spent
- Referring website
- Cookies and similar technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our social casino games
- To verify age requirements (18+)
- To improve our website and services
- To respond to your inquiries and support requests
- To analyze website usage and performance
- To ensure compliance with legal obligations
- To prevent fraud and abuse
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used for advertising purposes (with consent)
You can control cookie settings through your browser preferences or our cookie consent banner.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal obligations
- To protect our rights and prevent fraud
- With service providers who assist us (under strict confidentiality agreements)
- In case of business transfer or merger
6. Data Security
We implement appropriate security measures to protect your personal information:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Limited access to personal information
- Employee training on data protection
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Contact information: Until you request deletion
- Age verification: As required by law
- Analytics data: Up to 2 years
- Game progress: Until account deletion
8. Your Rights (GDPR Compliance)
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Opt-out of certain data processing
- Right to Withdraw Consent: Revoke consent at any time
9. Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information immediately.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@festreich.com
- Phone: +44 20 7946 0958
- Address: 123 Gaming Street, London, UK
- Data Protection Officer: dpo@festreich.com
13. Supervisory Authority
If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK:
- Website: ico.org.uk
- Phone: 0303 123 1113
- Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF